OrangeLine
Smart call center management solution
2021
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Project Overview
- Full automation of Customer Service Departments and Call Centers.
- Easy adaptation in small, medium and large enterprises.
- Ensuring coordination between different sections.
- A single platform that integrates various modules.
- Data Collection for success business development.
Description
The two most important screens are the dashboard screen and the screen with chats, calls and all the necessary information.
Persona
We determined the person, based on surveys of call assistants
Chat
Chat is the place where the assistant spends 80% of his working time. Therefore, the chat interface should be familiar in order to quickly navigate it.Chat is the place where the assistant spends 80% of his working time. Therefore, the chat interface should be familiar in order to quickly navigate it.
The modularity of blocks on this screen allowed to speed up and simplify the work of the call department. All necessary elements are located in intuitive and accessible places.
Soft phone
Using this module, you can make and receive calls. Supports three lines at once.
We made the window of the softphone pop-up so that it could be dragged to a convenient place or turned completely. But it can also be attached to the right part of the screen.
Messages
All the main features of popular messengers should be in the chat, because it is Facebook, WhatsApp, Telegram, Instagram, Website chat that uses the platform for exchanging messages.
